Remote Escrow Team Lead - Coaching & High-Volume Ops

First American; California City (CA); Remote; USD 37,000 - 49,000; Full time

Job summary

First American’s Direct division is seeking an experienced Team Lead Escrow to supervise Escrow Officers and Assistants, balance workload, coach staff, and provide hands‑on support during peak periods for complex, multi‑state transactions.

The role requires 5+ years in escrow/settlement, strong knowledge of title clearance and post‑closing workflows, and excellent client service. Remote options are available with competitive compensation.

Qualifications

• 5+ years of escrow, title, settlement, or closely related residential closing experience.
• Strong working knowledge of title clearance, escrow, closing, funding, recording, and post‑closing workflows.
• Demonstrated ability to coach, train, mentor, or provide work direction to others.
• Experience handling escalated, complex, high‑volume, or multi‑state transactions.

Responsibilities

• Provides daily work direction, supervision, coaching, and support to assigned Escrow Officers and Escrow Assistants; serves as the first point of escalation for routine operational matters.
• Monitors workload and redistributes files or responsibilities to support service levels, PTO coverage, same-day closings, and extended-hours needs.
• Supports complex title, escrow, closing, funding, recording, and post‑closing matters and provides hands‑on production/overflow support during peak periods.
• Coordinates schedules, coverage, workflow, and team communication; assists with onboarding, training, and employee development.
• Helps ensure client‑specific procedures, service expectations, and internal controls are followed consistently across multiple states and transaction types.
• Partners with the Escrow Operations Manager on staffing, performance, escalations, process improvement, and implementation of new clients, programs, states, or workflows.
• Works cross‑functionally with underwriting, title production, funding, accounting, and other internal partners; escalates higher‑risk legal, underwriting, compliance, or performance matters appropriately.

Skills

Escrow experience

Leadership

Coaching/mentoring

Multi‑state transactions

Communication

Job description

First American’s Direct division is seeking an experienced Team Lead Escrow to supervise Escrow Officers and Assistants, balance workload, coach staff, and provide hands‑on support during peak periods for complex, multi‑state transactions.

The role requires 5+ years in escrow/settlement, strong knowledge of title clearance and post‑closing workflows, and excellent client service. Remote options are available with competitive compensation.