Branch Manager

First American; Michigan; On-site; USD 77,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

PTO

Job summary

First American in Saint Joseph, MI is seeking a Branch Manager to lead our Escrow team in a fast-paced, customer-focused environment. This role drives branch operations, revenue, and strategic goals while ensuring top-tier service to buyers and sellers in real estate transactions.

Ideal candidates bring 6+ years of escrow experience, 3+ years in leadership, and strong communication and teamwork skills, all within First American's People First culture.

Qualifications

• 6+ years of directly related escrow officer experience.
• 3+ years in a leadership or management role.
• Strong time management and project management skills.
• Excellent written and verbal communication skills.
• Customer service focus with ability to address customer needs.
• Teamwork and collaboration in a positive team environment.

Responsibilities

• Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area.
• Act as a neutral third party between buyers and sellers during real estate sales.
• Manage funds and processes real estate transactions.
• Align branch goals with business unit goals.
• Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions.
• Perform duties of an Escrow production position.

Skills

Escrow experience

Leadership

Time management

Communication

Customer service

Teamwork

Job description

Branch Manager# First Am Careers## Branch ManagerApply: USA, Michigan, Saint Joseph: Full time: Posted Today: R059376# **Who We Are**Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.# **What We Do**Enable you to manage your own business unit and empower you to oversee operations and drive business through a team. Support you in removing roadblocks for your team, building relationships internally and externally to deliver exceptional customer service and brand awareness. Come join First American, where we recognize our true worth is our people. We are looking to add a Branch Manager to our growing team. In this role you will work in a dynamic, fast-paced setting managing our Escrow team in a variety of ways including branch operations management, market share growth and aligning business unit goals. This position plays a key role in maintaining the overall success of the branch and our First American brand in your local market. This role involves a combination of leadership responsibilities and Escrow officer related duties.**What You’ll Do:*** Drive the strategic direction, the operations and revenue generation for branches and key accounts within a defined geographic area* Act as a neutral third party between buyers and sellers during real estate sales* Manage funds and processes real estate transactions* Align branch goals with business unit goals* Maintain client base and resolves escalated issues; answers questions and provides guidance regarding products, services, policies, or specific transactions* Perform duties of an Escrow production position**What You’ll Bring:*** 6+ years of directly related escrow officer experience* 3+ years demonstrated experience in a leadership or management role* Results oriented with strong time management, team performance, and project management skills, and must be highly organized and driven to succeed* Strong leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential* Excellent written and verbal communication skills* Customer service focus – passion for promptly responding to customer needs. Values and solicits customer feedback to improve service* Teamwork - contribute to building a positive team spirit and exhibits objectivity and openness to others' views, living our valuesPay Range: $77,300.00 - $103,000.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.# **What We Offer**By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.