Escrow Assistant

Fidelity National Financial; Charlotte (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision/life)

401(k) with matching

Employee stock purchase plan

Bonus eligibility

Job summary

Fidelity National Financial (FNF) is seeking an Escrow Department Assistant to support our commercial closers in Charlotte, NC. This on-site position handles wire verification, document indexing, and outgoing mail while ensuring accuracy and tight deadlines in a fast-paced environment.

You'll index and file closing documents, verify wires per policy, and assist with day-to-day tasks. Excellent communication, attention to detail, and comfort with Microsoft Office are essential for success.

Qualifications

• High school diploma or equivalent required.
• Exceptional attention to detail, since accuracy is critical in this line of work.
• Proven ability to multitask and prioritize competing deadlines in a fast-paced setting.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new software, including title and escrow platforms.
• Ability to handle sensitive financial and personal information with discretion and integrity.
• Ability to work on-site at our Charlotte office.
• Ability to work late when needed if closings are on-going.

Responsibilities

• Verify wire instructions through established call-back and verification procedures to protect against wire fraud.
• Review and approve wires in accordance with company policy and procedures.
• Scan, index, and file closing documents and correspondence accurately and on time.
• Prepare outgoing mail and overnight deliveries (including tracking packages and confirming delivery, as needed).
• Support the commercial closers with day-to-day administrative tasks and requests.
• Maintain organized, complete electronic files.
• Communicate professionally with internal staff, attorneys, lenders, brokers, and customers.
• Follow all company procedures, compliance requirements, and confidentiality standards.

Skills

Attention to detail

Multitasking

Written and verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®’s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ®believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW

Chicago Title Insurance Company is seeking a detail-oriented Escrow Department Assistant to support our team of commercial closers in our Charlotte office. You’ll handle various administrative tasks that keep commercial closings on schedule and accurate, including wire verification and approval, document indexing, and outgoing mail preparation. This is a fast-paced, on-site role for someone who stays organized under pressure and treats accuracy as non-negotiable.

LOCATION

• This position is based on site in our Charlotte, NC office. The schedule for this position is Monday through Friday 9AM – 5:30PM.

DUTIES & RESPONSIBILITIES

• Verify wire instructions through established call-back and verification procedures to protect against wire fraud
• Review and approve wires in accordance with company policy and procedures
• Scan, index, and file closing documents and correspondence accurately and on time
• Prepare outgoing mail and overnight deliveries (including tracking packages and confirming delivery, as needed)
• Support the commercial closers with day-to-day administrative tasks and requests
• Maintain organized, complete electronic files
• Communicate professionally with internal staff, attorneys, lenders, brokers, and customers
• Follow all company procedures, compliance requirements, and confidentiality standards

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Exceptional attention to detail, since accuracy is critical in this line of work
• Proven ability to multitask and prioritize competing deadlines in a fast-paced setting
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (Outlook, Word, Excel) and comfort learning new software, including title and escrow platforms
• Ability to handle sensitive financial and personal information with discretion and integrity
• Ability to work on-site at our Charlotte office
• Ability to work late when needed if closings are on-going

PREFERRED EXPERIENCE

• Prior administrative experience preferred
• Experience with document scanning equipment and shipping platforms (FedEx) is helpful

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate’s education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.