Escape Room Guide — Create Five-Star Guest Experiences

The Escape Game; Santa Clara (CA); On-site; USD 22,000 - 30,000; Part time

Job summary

The Escape Game in Santa Clara is seeking a friendly, guest-focused Game Guide. You will lead groups of 2-12 players, explain the games and keep energy high during play. You’ll monitor progress with our software, reset games, and help maintain a clean, engaging venue.

Flexibility to work nights, weekends, and holidays is required. Prioritize guest satisfaction and teamwork in a fast-paced environment.

Qualifications

• Excellent communication skills when speaking with our guests.
• Customer-facing hospitality experience is a plus.
• Ability to engage guests and maintain an upbeat, friendly demeanor.

Responsibilities

• Lead groups of 2-12 guests and provide a welcoming, fun experience.
• Explain TES games and products clearly to guests.
• Monitor game progress using Game Guide software.
• Reset and prepare games between sessions accurately and efficiently.
• Maintain cleanliness and organization of games and facility.
• Prepare and file necessary shift reports and logs.
• Resolve guest issues promptly to ensure a five-star experience.

Job description

The Escape Game in Santa Clara is seeking a friendly, guest-focused Game Guide. You will lead groups of 2-12 players, explain the games and keep energy high during play. You’ll monitor progress with our software, reset games, and help maintain a clean, engaging venue.

Flexibility to work nights, weekends, and holidays is required. Prioritize guest satisfaction and teamwork in a fast-paced environment.