Escape Room Guest Experience Guide — Flexible Hours

The Escape Game; Milpitas (CA); On-site; USD 25,000 - 29,000; Part time

Job summary

The Escape Game in Milpitas is seeking energetic Game Guides to welcome and guide groups of 2-12 guests through immersive escape rooms, delivering a warm, upbeat introduction and helping guests have a memorable visit.

You will monitor game progress with our guide software, explain rules, reset games between sessions, maintain clean setups, and resolve any service issues promptly to ensure a five-star experience.

Qualifications

• Excellent communication with guests.
• Experience in hospitality or guest service is preferred.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet and guide groups of 2-12 guests through escape rooms.
• Explain game rules and products to guests.
• Monitor game progress using Game Guide software and assist guests.
• Reset games accurately and efficiently between sessions.
• Maintain cleanliness and reset components of games and facility.
• Resolve guest issues promptly to ensure a five-star experience.

Skills

Excellent communication

Hospitality

Guest service

Flexible availability

Tools

Game Guide software

HMI

Job description

The Escape Game in Milpitas is seeking energetic Game Guides to welcome and guide groups of 2-12 guests through immersive escape rooms, delivering a warm, upbeat introduction and helping guests have a memorable visit.

You will monitor game progress with our guide software, explain rules, reset games between sessions, maintain clean setups, and resolve any service issues promptly to ensure a five-star experience.