Escape Room Game Guide - Create Five-Star Experiences

The Escape Game; Chicago (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Escape Game in Chicago invites you to join as a Game Guide, a hospitality-focused role where you anticipate guests' needs and create memorable experiences. You will lead 2-12 guests through immersive escape rooms, explain game rules, and ensure smooth gameplay with our software and HMI interfaces.

A fast, friendly, five-star service mindset is essential. As a Game Guide, you will reset games, maintain components, and collaborate with the team to deliver outstanding guest satisfaction across

Qualifications

• Flexible availability. This role works nights, weekends, and/or holidays.
• Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
• Must be able to use small tools and strong magnets when resetting our games.
• Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
• Excellent communication skills when speaking with our guests.

Responsibilities

• Lead groups of 2-12 guests in fun, friendly conversation.
• Deliver upbeat, conversational introductions to groups and connect with guests of all ages.
• Explain TEG games and products and monitor game progress with Game Guide software.
• Operate games using HMI and ensure guests enjoy their experience.
• Provide a five-star guest experience and assist with game reset and maintenance.

Skills

Flexible availability

Excellent communication

Time management

Guest service

Physical fitness

Team player

Tools

Game Guide software

HMI (Human-Machine Interface)

Job description

The Escape Game in Chicago invites you to join as a Game Guide, a hospitality-focused role where you anticipate guests' needs and create memorable experiences. You will lead 2-12 guests through immersive escape rooms, explain game rules, and ensure smooth gameplay with our software and HMI interfaces.

A fast, friendly, five-star service mindset is essential. As a Game Guide, you will reset games, maintain components, and collaborate with the team to deliver outstanding guest satisfaction across