Escape Room Game Guide — Flexible Hours & Guest Experience

The Escape Game, LLC; San Diego (CA); Sur place; USD 2 066 000 - 2 617 000; Plein temps

Résumé du poste

The Escape Game, San Diego is seeking a Game Guide who elevates hospitality by engaging guests and leading groups of 2-12 through immersive escape rooms. You will enthusiastically explain games, monitor progress with our software, and ensure guests have an unforgettable experience.

You will operate game interfaces, reset components between sessions, clean and prepare rooms, and complete post-shift reports to help maintain high standards and a five-star guest experience.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to perform physical activity such as cleaning, standing, bending, lifting 30-40 lbs.
• Ability to reset games using small tools and magnets.
• Fast and accurate game component setup and resets within training timeframes.
• Excellent verbal communication with guests to ensure a five-star experience.

Responsabilités

• Lead groups of 2-12 guests with upbeat, friendly conversation.
• Explain TEG games and products clearly to guests.
• Use Game Guide software to monitor progress and assist guests.
• Operate HMI systems to run game experiences.
• Summarize the experience in the outro and reset components accurately.
• Clean games and the facility and maintain schedule adherence.
• Complete required reports after each shift.
• Resolve guest service issues promptly to ensure satisfaction.

Connaissances

Communication skills

Guest service mindset

Flexibility

Physical stamina

Description du poste

The Escape Game, San Diego is seeking a Game Guide who elevates hospitality by engaging guests and leading groups of 2-12 through immersive escape rooms. You will enthusiastically explain games, monitor progress with our software, and ensure guests have an unforgettable experience.

You will operate game interfaces, reset components between sessions, clean and prepare rooms, and complete post-shift reports to help maintain high standards and a five-star guest experience.