Escape Room Experience Guide

The Escape Game; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Escape Game in Houston is seeking enthusiastic Game Guides who excel at hospitality and can make every guest's day unforgettable. As a Game Guide, you’ll lead groups through immersive escape rooms, explain games, and use our software to monitor progress.

You’ll reset games, tidy the facility, handle quick repairs, and maintain a five-star guest experience, all while staying on schedule and communicating clearly with guests and team members.

Qualifications

• Flexible availability for nights, weekends, and holidays.
• Ability to perform physical tasks such as cleaning, lifting, and resetting game components.
• Strong communication skills with guests and team members.
• Ability to troubleshoot and perform quick game component resets.

Responsibilities

• Lead groups of 2–12 guests through escape rooms with enthusiasm.
• Explain game rules and context to guests in a friendly, clear manner.
• Monitor game progress using Game Guide software.
• Reset games accurately and efficiently after each session.
• Clean and tidy the facility and game components between shifts.
• Provide a five-star guest experience and resolve issues promptly.

Skills

Hospitality

Customer Service

Communication

Teamwork

Time Management

Tools

HMI

Guest Management Software

Job description

The Escape Game in Houston is seeking enthusiastic Game Guides who excel at hospitality and can make every guest's day unforgettable. As a Game Guide, you’ll lead groups through immersive escape rooms, explain games, and use our software to monitor progress.

You’ll reset games, tidy the facility, handle quick repairs, and maintain a five-star guest experience, all while staying on schedule and communicating clearly with guests and team members.