Customer Success Training & Onboarding Lead

Ashley Furniture Industries; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision

Paid Time Off

Employee Discount on home furnishings

Professional Development Opportunities

Tuition Assistance

401(k) and Profit Sharing

Life Insurance

Job summary

Ashley Furniture Industries in Tampa, FL, is searching for a Customer Success Learning & Development Specialist to support training delivery and employee development. This role involves designing onboarding experiences for new team members and providing ongoing coaching to ensure skills application.

Candidates should have 1-3 years of relevant experience and the ability to facilitate training programs. Ashley offers a variety of benefits including health insurance, paid time off, and professional development opportunities.

Qualifications

• 1-3 years of experience in customer service, training, onboarding, content support, or process improvement environments.
• Experience creating training content and documentation is necessary.
• Demonstrated ability to present to groups.

Responsibilities

• Facilitate and deliver training programs for Customer Success and Retail teams.
• Design and deliver onboarding experiences for new team members.
• Create and maintain training materials and job aids.
• Track training completion and learner progress.
• Identify workflow inefficiencies and recommend process improvements.

Skills

Training facilitation

Onboarding support

Content management

Process improvement

Customer service experience

Education

Equivalent combination of education and relevant work experience

Tools

LMS platforms

CRM systems

Microsoft Office

Job description

Ashley Furniture Industries in Tampa, FL, is searching for a Customer Success Learning & Development Specialist to support training delivery and employee development. This role involves designing onboarding experiences for new team members and providing ongoing coaching to ensure skills application.

Candidates should have 1-3 years of relevant experience and the ability to facilitate training programs. Ashley offers a variety of benefits including health insurance, paid time off, and professional development opportunities.