eSales Agent: Internet Auto Sales & CRM Lead

Momentum BMW; Chattanooga (TN); On-site; USD 35,000 - 60,000; Full time

Job summary

Momentum BMW in Chattanooga, TN is seeking an Internet Sales Agent to generate sales appointments and deliver a premium customer experience. You will respond promptly to inquiries, enter data into the CRM, and use lead management tools to manage the inquiry flow and inventory knowledge.

The role emphasizes accuracy, ethics, and strong communication as you work with customers online and by phone to drive appointments and satisfy service and sales expectations.

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• All applicants must be authorized to work in the USA.
• All applicants must pass pre-employment testing (background checks, MVR, drug test, credit report, and valid driver license).
• Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
• The Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles.

Skills

Customer service

CRM

Lead management

Data entry

Communication

Tools

CRM software

Lead management tools

Job description

Momentum BMW in Chattanooga, TN is seeking an Internet Sales Agent to generate sales appointments and deliver a premium customer experience. You will respond promptly to inquiries, enter data into the CRM, and use lead management tools to manage the inquiry flow and inventory knowledge.

The role emphasizes accuracy, ethics, and strong communication as you work with customers online and by phone to drive appointments and satisfy service and sales expectations.