E-Sales Agent: Uncapped Commission + Growth & Benefits

Sonic Automotive, Inc.; Charlotte (NC); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with 4% company match

Paid vacation

Leadership and personal development

Casual dress code

Job summary

Son ic Automotive, Inc. in Charlotte, NC is seeking an eSales Agent to generate sales appointments and deliver a premium customer experience via internet inquiries. You will manage inquiries with CRM software and lead management tools, updating customer files while learning inventory and financing programs.

The role emphasizes ethical service, teamwork, and strong communication as you drive online sales for new and pre-owned vehicles.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

MS Office

Independent work

Teamwork

Call center experience

Organizational skills

Time management

Tools

CRM software

Lead management tools

Job description

Son ic Automotive, Inc. in Charlotte, NC is seeking an eSales Agent to generate sales appointments and deliver a premium customer experience via internet inquiries. You will manage inquiries with CRM software and lead management tools, updating customer files while learning inventory and financing programs.

The role emphasizes ethical service, teamwork, and strong communication as you drive online sales for new and pre-owned vehicles.