Online Auto Sales Consultant | 70K–120K

Sonic Automotive, Inc.; Chattanooga (TN); On-site; USD 70,000 - 120,000; Full time

Job summary

BMW OF CHATTANOOGA, part of the Sonic Automotive family, is seeking a Sales Agent to respond to internet inquiries and convert interest into appointments. You will manage customer data in the CRM, conduct phone surveys, and utilize lead management tools to drive sales with a premium customer experience.

The role emphasizes ethical behavior, high satisfaction, and accurate documentation while supporting a busy dealership environment on site in Chattanooga, Tennessee.

Qualifications

• Authorized to work in the USA.
• Able to pass background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and provide the highest degree of customer satisfaction.

Skills

CRM proficiency

Lead management

Communication skills

Phone sales

Tools

CRM software

Lead management tools

Job description

BMW OF CHATTANOOGA, part of the Sonic Automotive family, is seeking a Sales Agent to respond to internet inquiries and convert interest into appointments. You will manage customer data in the CRM, conduct phone surveys, and utilize lead management tools to drive sales with a premium customer experience.

The role emphasizes ethical behavior, high satisfaction, and accurate documentation while supporting a busy dealership environment on site in Chattanooga, Tennessee.