eSales Agent: High Commission & OT Earnings

Sonic Automotive; Long Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sonic Automotive's Long Beach BMW MINI dealership is seeking an eSales Agent to promptly respond to internet inquiries, enter customer data into the CRM, and generate sales appointments. You will use lead management tools to assess customer preferences and track engagement, ensuring accurate reporting and high customer satisfaction.

The role emphasizes professional communication, data accuracy, and a proactive sales approach.

Qualifications

• Ability to respond to customer inquiries with courtesy and professionalism.
• Experience using CRM systems to log interactions and track progress.
• Strong communication and interpersonal skills in a sales environment.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Skills

Customer service

CRM software

Communication

Lead management

Tools

CRM software

Lead management tools

Job description

Sonic Automotive's Long Beach BMW MINI dealership is seeking an eSales Agent to promptly respond to internet inquiries, enter customer data into the CRM, and generate sales appointments. You will use lead management tools to assess customer preferences and track engagement, ensuring accurate reporting and high customer satisfaction.

The role emphasizes professional communication, data accuracy, and a proactive sales approach.