eSales Agent - Long Beach BMW MINI

Sonic Automotive, Inc.; Long Beach, Northern (CA, KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Sonic Automotive, Inc. in Long Beach, CA is seeking an eSales Agent for Long Beach BMW MINI to handle internet inquiries, respond promptly and courteously, and enter customer data into the CRM to generate sales appointments.

The position emphasizes a premium customer experience, with on-target earnings of $60,000 to $80,000 per year, and requires professionalism, ethical behavior, and the ability to pass pre-employment checks; base pay starts with $17/hour.

Qualifications

• Experience in responding to customer inquiries via online channels.
• Proficiency with CRM data entry and lead management.
• Ability to generate sales appointments and conduct follow-ups.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Skills

Customer service

CRM

Job description

eSales Agent - Long Beach BMW MINI in Long Beach, CA at Sonic Automotive

Location: 1660 East Spring Street
Long Beach, CA 90806

Job Type: Sales

Experience: Associate

About

AtLong Beach BMW MINI, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

On-Target Earnings: $60,000 to $80,000 per year

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

The eSales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The eSales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The eSales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs. We offer a huge ad budget, easy to use systems and a great work environment.

All your information will be kept confidential according to EEOC guidelines

(The E-Sales Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $17.00 / hour.)