eSales Agent — Premium Auto Buyer Engagement

Sonic Automotive, Inc.; Los Angeles (CA); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Job summary

Sonic Automotive is hiring an eSales Agent at BMW Beverly Hills in Los Angeles, CA. The role focuses on engaging customers via internet and phone to generate sales appointments and drive dealership visits.

The position emphasizes premium customer service, training, and commission-based compensation. Evening and weekend availability is required, with a strong emphasis on teamwork and performance-driven rewards.

Qualifications

• Minimum 1 year call center or sales focused experience.
• Exceptional communication skills, both written and verbal.
• Proficient using a computer.
• Ability to multi-task and meet goals.

Responsibilities

• Answer inbound calls, internet inquiries, and chats.
• Provide guests with price and purchasing information.
• Generate sales and acquisition appointments.
• Maintain follow-up with active guests and KPIs.
• Adhere to outreach cadence for new inquiries.

Skills

Customer service

Sales

Communication skills

Teamwork

Tools

CRM software

Job description

eSales Agent - Beverly Hills BMW in Los Angeles, CA at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

BMW of Bverly Hills,is a Sonic Automotive Dealership.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

Salary:$19 / hour plus commission, based on performance

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• We are technology based - most jobs use IPads or IPhones that we provide.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

Job Title: eSales Agent

Department: Operations

Job Summary:

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

· Answer inbound phone calls, internet inquiries, and chats

· Provide guests with timely, relevant responses to address customer questions and needs

· Facilitate providing guests price and purchasing information

· Provide payment options and quotes

· Generate sales and acquisition appointments

· Manage organizers to stay up to date with follow up of all active guests

· Adhere to specific outreach cadence required for new inquiries

· Maintain a thorough understanding of KPIs

· Minimum 1 year call center or sales focused experience

· Able to set priorities, multi-task, and achieve goals

· Ability to perform in a fast paced environment

· Ability to work on a team

· Exceptional communication skills, both written and verbal

· Highly proficient in verbal phone skills

· Ability to establish and maintain strong internal and external relationships

· Strong organizational and time management skills

· Must be adaptable to change

· Proficient using a computer

· Evening and weekend schedule availability required

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.