eSales Specialist: Drive Online Car Appointments

Sonic Automotive, Inc.; Long Beach, Northern (CA, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Sonic Automotive, Inc. in Long Beach, CA is seeking an eSales Agent for Long Beach BMW MINI to handle internet inquiries, respond promptly and courteously, and enter customer data into the CRM to generate sales appointments.

The position emphasizes a premium customer experience, with on-target earnings of $60,000 to $80,000 per year, and requires professionalism, ethical behavior, and the ability to pass pre-employment checks; base pay starts with $17/hour.

Qualifications

• Experience in responding to customer inquiries via online channels.
• Proficiency with CRM data entry and lead management.
• Ability to generate sales appointments and conduct follow-ups.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments
• Conduct phone surveys to assess customer preferences and quality of experience
• Effectively utilize lead management tools
• Compile all necessary reports, forms and other documentation on a timely basis
• Perform other job-related duties as assigned
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers

Skills

Customer service

CRM

Job description

Sonic Automotive, Inc. in Long Beach, CA is seeking an eSales Agent for Long Beach BMW MINI to handle internet inquiries, respond promptly and courteously, and enter customer data into the CRM to generate sales appointments.

The position emphasizes a premium customer experience, with on-target earnings of $60,000 to $80,000 per year, and requires professionalism, ethical behavior, and the ability to pass pre-employment checks; base pay starts with $17/hour.