ES Eligibility Case Manager - Bilingual / 61013913

State of South Carolina; Greenville (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

State Retirement Plan

15 days annual (vacation) leave

15 days sick leave

13 paid holidays

Job summary

South Carolina Department of Social Services seeks an ES Eligibility Case Manager in Greenville to support SNAP, TANF, ESAP, and SCCAP programs, performing bilingual interviews and translations for English/Spanish speakers.

You will determine eligibility, maintain case files, process applications, and handle referrals for the Benefit Integrity Unit, while ensuring PII safety and compliance with laws.

Qualifications

• High School Diploma and at least one year of experience in Economic Services programs.
• Proficiency in English and Spanish, both oral and written.

Responsibilities

• Perform bilingual interviews (phone and in person) for SNAP/TANF/ESAP; translate documents.
• Process SNAP, TANF, ESAP, and SCCAP applications by determining eligibility and authorizing benefits.
• Maintain electronic case files with accuracy and confidentiality; support audits.
• Identify and document potential overpayments; prepare referrals for the Benefit Integrity Unit and assist with hearings.

Skills

Bilingual English/Spanish

Education

High School Diploma

Bachelor's Degree substitute for one year experience

Job description

• Paid Parental Leave

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The ES Eligibility Case Manager performs general work duties related to the administration of the SNAP and TANF programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Serve as a bilingual worker for the SNAP and TANF programs and as interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.
• Conducts a minimum of 15 quality bilingual interviews per day to include both phone and face-to-face interviews for SNAP, TANF, and ESAP applications and SNAP and/or TANF renewals. Serves as an interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.
• Processes all SNAP, TANF, ESAP, and SCCAP applications by determining eligibility and authorizing benefits if applicable.
• Maintains electronic case files (in agency designated system) accurately and timely for documentation and auditing purposes; safeguards confidentiality of files and information in files.
• Identifies and documents overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.
• Provides services in accordance with federal and state laws and regulations and agency policies and procedures.
• Participates in training and supervisory meetings or staffings as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Performs other related duties as required.

Minimum And Additional Requirements

A High School Diploma and at least one (1) year of experience in Economic Services programs.

A Bachelor's Degree may be substituted for one year of relevant program experience.

Must be proficient in English and Spanish, both orally and in writing.

Additional Comments

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Greenville County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.