ES Eligibility Team Leader / 61014767

State of South Carolina; York (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

15 days annual leave

13 paid holidays

Parental Leave

Job summary

South Carolina Department of Social Services in York County is seeking an ES Eligibility Team Leader to manage the administrative functions of the Intake area and supervise clerical staff across Economic Services and Human Services programs. The role focuses on professional client service, PII protection, and efficient processing of applications and mail.

The position requires a Bachelor's degree with 3 years of experience or a Master's with 1 year, guiding staff, training, and ensuring

Qualifications

• A Bachelor's Degree and three years of professional experience in social services programs or related fields.
• A Master's Degree and one year of professional experience in social services programs or related fields.

Responsibilities

• Oversee the administrative functioning of the Intake area, supervising clerical staff handling phones, customers and related programs.
• Ensure staff maintains professional customer service and protects personal identifying information (PII).
• Supervise intake, referral and receptionist staff; assign daily work and advise on procedural changes.
• Ensure daily scanning, training, quality checks and correct processing of documents and mail.
• Coordinate new staff training and cross-training; supervise interns and volunteers as needed.

Skills

Leadership

Staff supervision

Administrative management

Education

Bachelor's degree

Master's degree

Job description

Job Responsibilities

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The ES Eligibility Team Leader is responsible for the administrative functioning of the Intake area of the local County DSS office to include supervising the clerical staff responsible for answering the telephones, greeting and serving customers, and performing duties related to Economic Services and Human Services programs.
• Ensures that all admin staff maintains a professional and courteous manner while serving clients; general public and staff members and performance with positive and/or appropriate customer service delivery to clients, the public and staff as integral requirement and ensures that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.
• Supervises administrative support staff in the Intake, Referral, and Reception areas; supervises staff person responsible for keying mileage and assuring state vehicles are properly maintained; assigns daily work and advises staff and upper management when changes in procedure are necessary to ensure that quality service is provided to customers.
• Ensures daily scanning of all information received for program areas. Ensures clerical staff are trained in correct process/procedures. Reviews work of subordinates for accuracy through spot checks; direct observation of employees’ work and through customer complaints.
• Ensures all applications are thoroughly researched and staff use SCCHIP for processing on-line and paper applications; ensures all Post Office mail is processed timely; and on-line mail is checked several times daily and mail is routed appropriately; will ensure that all documents handled by admin staff such as DFS, FCRB letters, packets, etc. are processed timely and accurately.
• Provides and/or assures that new staff are trained in policies and procedures; cross trains employees. Ensures that TANF Work Experience Interns, Volunteers, School Interns, etc. are trained, observed, and kept active with agency duties within the clerical unit.
• Ensures timely performance evaluations of staff and addresses performance and conduct issues through agency’s Progressive Discipline process. Schedules coverage of front receptionist area, schedules lunch hours and leave to assure adequate coverage of area.
• Organizes and implements policies and procedures within the work area; works with county advocate to address concerns/complaints. Addresses complaints of walk-in customers and those via phone.
• Ensures that accurate records of expedited EBT cards are maintained and follow inventory control and issuing guidelines and assists clients with replacement cards.
• Participates in Red Cross training and shelter duty or other emergency shelter duty/services as directed; performs other related duties as required.

Minimum And Additional Requirements

A Bachelors Degree and three (3) years of professional experience in social services programs, corrections, education, business administration, general administrative management, or relevant program experience.

A Master's Degree and one (1) year of professional experience in social services programs, corrections, education, business administration, general administrative management, or relevant program experience.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / York County

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.