ES Eligibility Case Manager - Bilingual / 61062110

State of South Carolina; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 days annual leave

13 paid holidays

Paid parental leave

State retirement plan

Job summary

State of South Carolina is seeking an ES Eligibility Case Manager in the Economic Services Division. The role focuses on SNAP, TANF, ESAP, and SCCAP, with bilingual responsibilities for Spanish calls and document translations. A high school diploma and at least one year in Economic Services are required.

Must have a valid driver’s license and be able to perform field work. The position offers a comprehensive benefits package and opportunities for public service impact.

Qualifications

• High School Diploma and at least one year of experience in Economic Services programs.
• Proficient in English and Spanish, both orally and in writing.
• Must possess a valid driver’s license and have access to a motor vehicle.

Responsibilities

• Conducts bilingual interviews for SNAP, TANF, ESAP, and renewals, in person and by phone.
• Processes SNAP/TANF/ESAP/SCCAP applications by determining eligibility and authorizing benefits when applicable.
• Maintains electronic case files with confidentiality and prepares documentation for audits and hearings.

Skills

Bilingual English/Spanish

Education

High School Diploma

Bachelor's degree accepted in lieu of experience

Job description

SPECIAL NOTICE: Incumbent will work in preferred county location based on availability.

Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The ES Eligibility Case Manager performs general work duties related to the administration of the SNAP and TANF programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Serve as a bilingual worker for the SNAP and TANF programs and as interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.
• Conducts a minimum of 15 quality bilingual interviews per day to include both phone and face-to-face interviews for SNAP, TANF, and ESAP applications and SNAP and/or TANF renewals. Serves as an interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.
• Processes all SNAP, TANF, ESAP, and SCCAP applications by determining eligibility and authorizing benefits if applicable.
• Maintains electronic case files (in agency designated system) accurately and timely for documentation and auditing purposes; safeguards confidentiality of files and information in files.
• Identifies and documents overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.
• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.
• Provides services in accordance with federal and state laws and regulations and agency policies and procedures.
• Participates in training and supervisory meetings or staffing's as required.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.
• Performs other related duties as required.

A High School Diploma and at least one (1) year of experience in Economic Services programs. A Bachelor's Degree or higher may be substituted for required experience. Must be proficient in English and Spanish, both orally and in writing.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Statewide