ES Eligibility Case Manager - Bilingual / 61013913

State of South Carolina; South Carolina; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Vacation leave 15 days

Job summary

The South Carolina Department of Social Services is seeking an ES Eligibility Case Manager in Greenville County to support SNAP and TANF programs. The role requires bilingual English/Spanish proficiency and a high school diploma with at least one year in Economic Services.

Responsibilities include bilingual interviews, eligibility determinations, case file maintenance, and interpreting for Spanish calls. The position emphasizes confidentiality, compliance with laws, and ongoing training.

Qualifications

• High School Diploma and at least 1 year in Economic Services programs.
• Bilingual English/Spanish proficiency, spoken and written.
• Valid driver's license and access to a vehicle.
• Bachelor’s degree may substitute one year of experience.

Responsibilities

• Conducts bilingual interviews for SNAP, TANF, ESAP and renewals by phone and in person.
• Serves as interpreter for Spanish calls and translates documents.
• Processes applications; determines eligibility and authorizes benefits when applicable.
• Maintains electronic case files with confidentiality and accuracy.
• Identifies overpayments and prepares referrals for the Benefit Integrity Unit; attends hearings as directed.
• Performs duties to protect PII and comply with laws, policies, and procedures.
• Participates in training and supervision meetings as required.

Skills

Bilingual English/Spanish

Interviewing

Documentation

Education

High School Diploma

Bachelor’s degree acceptable for experience

Job description

Do you have a passion to provide meaningful work in the community?Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties:

• The ES Eligibility Case Manager performs general work duties related to the administration of the SNAP and TANF programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Serve as a bilingual worker for the SNAP and TANF programs and as interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.

• Conducts a minimum of 15 quality bilingual interviews per day to include both phone and face-to-face interviews for SNAP, TANF, and ESAP applications and SNAP and/or TANF renewals. Serves as an interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.

• Processes all SNAP, TANF, ESAP, and SCCAP applications by determining eligibility and authorizing benefits if applicable.

• Maintains electronic case files (in agency designated system) accurately and timely for documentation and auditing purposes; safeguards confidentiality of files and information in files.

• Identifies and documents overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.

• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.

• Provides services in accordance with federal and state laws and regulations and agency policies and procedures.

• Participates in training and supervisory meetings or staffings as required.

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

• Performs other related duties as required.

A High School Diploma and at least one (1) year of experience in Economic Services programs.

A Bachelor's Degree may be substituted for one year of relevant program experience.

Must be proficient in English and Spanish, both orally and in writing.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Greenville County