Industrial Technical Sales Engineer

Voss Manufacturing, Inc.; Walmore (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Voss Manufacturing, Inc. is seeking a versatile professional to cover all sales functions including forecasting, quoting, and securing orders while maintaining excellent customer relations.

You will provide customer support, expedite orders, and ensure accurate documentation in the ERP system. The role requires field travel to customer facilities, strong communication, and the ability to interpret engineering data.

Qualifications

• Strong written and verbal communication skills.
• Proficient with MS Office and capable of learning new software.
• Able to interpret engineering drawings.
• Proven problem-solving ability.
• Able to collaborate and stay organized.
• Willing to work overtime to meet deadlines.
• Must be able to travel to customer facilities; international travel preferred.

Responsibilities

• Edit quotations and orders for accuracy in the system promptly.
• Secure orders by visiting customers or via other contact methods.
• Quote opportunities on customer requirements.
• Interpret specifications and drawings for sales activities.
• Follow up on quotations and provide hands-on technical support.
• Initiate orders for replacements and correct errors.
• Maintain accuracy of order maintenance files.
• Solicit sales of new or additional services.
• Serve as point of contact for orders, returns, shipments, and products.
• Inform customers of shipment delays and required information.
• Build professional relationships with customer personnel.
• Balance company and customer interests.
• Handle irate customers professionally.
• Collect customer feedback.
• Travel for new system start-ups, training, and service.
• Generate field service reports.
• Participate in training and ad hoc duties within guidelines.
• This list is not exhaustive and may be updated.

Skills

Written & verbal communication

Multitasking

Collaboration

Time management

Education

Technical degree preferred

Tools

MS Office

AutoCAD

CRM software

ERP system

Job description

Voss Manufacturing, Inc. is seeking a versatile professional to cover all sales functions including forecasting, quoting, and securing orders while maintaining excellent customer relations.

You will provide customer support, expedite orders, and ensure accurate documentation in the ERP system. The role requires field travel to customer facilities, strong communication, and the ability to interpret engineering data.