Sales & Customer Experience Coordinator

Vesuvius USA; Champaign (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Vesuvius USA is seeking a Customer Service Sales Coordinator to support customers and the sales team, handling orders, invoicing, and logistics coordination. The role emphasizes accuracy, multi-tasking, and cross-functional collaboration in a fast-paced environment.

The candidate should have 2–5 years in related roles, experience with ERP systems (SAP/JDE), and an understanding of order-to-cash processes. This is an on-site position based in Champaign, IL.

Qualifications

• 2–5 years of experience in customer service, sales coordination, logistics, and/or order management.
• Experience with ERP systems (SAP, JDE, or similar).
• Understanding of order-to-cash processes.

Responsibilities

• Respond to incoming customer inquiries related to orders, pricing, shipments, and invoicing.
• Provide customer and sales support via phone, email, and other channels.
• Enter orders accurately into ERP and manage changes and confirmations.
• Forecast and schedule as needed and communicate risks.
• Ensure accurate invoicing aligned with shipments and pricing.
• Coordinate shipping and receiving activities and track shipments.
• Reconcile consignment inventory and ensure proper billing/documentation.

Skills

Customer service orientation

Multitasking

Attention to detail

Organizational skills

Time management

Effective communication

Cross-functional collaboration

Education

Associate or Bachelor’s degree preferred

Equivalent work experience

Tools

SAP

JDE

Microsoft Excel

Job description

Vesuvius USA is seeking a Customer Service Sales Coordinator to support customers and the sales team, handling orders, invoicing, and logistics coordination. The role emphasizes accuracy, multi-tasking, and cross-functional collaboration in a fast-paced environment.

The candidate should have 2–5 years in related roles, experience with ERP systems (SAP/JDE), and an understanding of order-to-cash processes. This is an on-site position based in Champaign, IL.