Customer Support Specialist- Evansville

Flanders Springboard; Evansville (IN); In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

FLANDERS is seeking a Customer Support Specialist to join our Evansville or Carmel, Indiana team. You will correctly process Purchase Orders and related documentation from order intake through shipment, ensuring accuracy and compliance with agreements.

The role emphasizes accurate order handling, collaboration with internal teams, and delivering excellent customer service while adapting to changes in the organization.

Competenze

• 3–5 years of relevant experience.
• Strong communication and organizational skills.
• Ability to adapt to organizational changes.
• Provide excellent customer service.
• Experience in sales-related processes.
• Experience with ERP systems and MS Office.

Mansioni

• Receive, process, and accept incoming POs in the system.
• Download POs from customer portals.
• Manage the new customer setup process by collecting information.
• Maintain terms established in MSAs and SPAs.
• Verify that orders meet criteria (price, lead time, payment terms, etc.).
• Track jobs for invoicing and milestone payments.
• Provide timely information to customers and internal teams.
• Handle incoming/outgoing sales-related correspondence and emails.
• Identify and resolve problems, escalate when needed.
• Submit and track warranty and concessions and assist in improvements.

Conoscenze

Customer service

Communication skills

Organizational skills

Strumenti

ERP systems

MS Office

Descrizione del lavoro

FLANDERS is a world leader in renewing machines for heavy industry, specializing in the largest and most intricate applications. Our expertise encompasses distributing, servicing, repairing, designing, and manufacturing electric rotating machines. Additionally, we take pride in offering cutting-edge AI-powered condition-based monitoring, customized controls, seamless systems integration, and advanced automation solutions.

What We Are Looking For:

We are looking for a Customer Support Specialist to join our team in our Evansville, Indiana or Carmel, Indiana location!

What You Will Do:

The Customer Support Specialist position will serve a critical role in correctly processing of Purchase Orders (customer orders, jobs, projects, and SROs) and documentation for proper processing of orders through to shipment end user.

Key Responsibilities

Receive, process, and accept incoming POs in the system. Download POs as needed from customer portals. Manage the new customer setup process by collecting the appropriate information. Maintain terms established in MSAs and SPAs. Verify that orders meet all required criteria (price, lead time, validity, payment terms, customer information, etc.). Track jobs for invoicing and milestone payments. Provide timely and up to date information to customers and internal team members. Handle incoming and outgoing sales-related correspondence and emails. Identify and resolve problems efficiently and elevate when needed. Maintain necessary order-related documentation, while ensuring compliance with applicable policies and agreements. Collaborate with internal departments to address customer needs and inquiries effectively. Submit and track warranty and concessions. Identify process improvement opportunities and assist in their implementation if approved.

What You Need:

At least 3-5 years of relevant experience Strong communication and organizational skills Ability to adapt to changes within the organization High attention to detail Provide excellent customer service Experience in sales-related processes Experience with ERP systems and Microsoft Office Ability to exercise initiative, judgment, and decision making related to routine duties.