ERP Process Documentation Specialist

Staffmark Group; Cincinnati (OH); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive benefits

Life Insurance & Disability Insurance

Optional 401(k) plan

Growth opportunities

Job summary

Staffmark Group is seeking a Process Documentation Specialist in Cincinnati, OH to document current and future-state business processes across multiple departments as part of an ERP transition. You will create SOPs, work instructions, process documentation, training guides, and job aids, and develop process maps using Visio.

You will record and maintain training videos, interview SMEs, and contribute to standardized templates and a centralized SharePoint library to improve knowledge sharing and

Qualifications

• 2+ years of experience in business process documentation, technical writing, or process improvement.
• Experience creating Standard Operating Procedures (SOPs), work instructions, job aids, and training materials.
• Hands-on experience developing and managing SharePoint sites, document libraries, and knowledge bases.
• Experience recording, editing, and publishing instructional or training videos.
• Strong experience gathering requirements through interviews with subject matter experts (SMEs) and business leaders.

Responsibilities

• Support the ongoing ERP transition by documenting current and future-state business processes across multiple departments.
• Create SOPs, work instructions, process documentation, training guides, and job aids.
• Develop process maps, swim lane diagrams, and workflow documentation using Visio.
• Record, edit, and maintain training videos for ERP and operational processes.
• Interview SMEs and department leaders to capture best practices and standardize procedures.
• Build, organize, and maintain a centralized SharePoint knowledge base and SOP library.
• Partner with Quality and Operations teams to manage document control, approvals, and version tracking.
• Create onboarding and cross-training materials that improve employee knowledge and process consistency.
• Support ERP stabilization efforts by documenting process changes and maintaining accurate training resources.
• Establish standardized documentation templates and tools that improve knowledge sharing across the organization.

Skills

SOP creation

Process documentation

Interviews with SMEs

Training video production

Stakeholder management

Education

Associate degree, bachelor's degree, or equivalent in related field

Tools

Microsoft Office Suite

Microsoft Visio

SharePoint

Job description

Staffmark Group is seeking a Process Documentation Specialist in Cincinnati, OH to document current and future-state business processes across multiple departments as part of an ERP transition. You will create SOPs, work instructions, process documentation, training guides, and job aids, and develop process maps using Visio.

You will record and maintain training videos, interview SMEs, and contribute to standardized templates and a centralized SharePoint library to improve knowledge sharing and