Process Documentation & Workflow Specialist

Gravity IT Resources; Tampa (FL); On-site; USD 34,000 - 55,000; Full time

Job summary

Gravity IT Resources is seeking a Documentation Specialist to support creation and maintenance of process documentation, procedures, and work instructions in Tampa, FL. You will collaborate with business teams to ensure clear, organized information.

The role emphasizes documentation standards, cross-functional interaction, and continuous improvement across departments. Bachelor’s and 2+ years of related experience are required.

Qualifications

• Bachelors or equivalent experience required.
• 2+ years in documentation, business analysis, operations, or related field.
• Strong written and verbal communication skills.
• Excellent attention to detail and organization.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Preferred: Visio, Lucidchart, SharePoint experience.
• Exposure to supply chain, manufacturing, or business operations environments.
• Experience creating process maps or procedural documentation.

Responsibilities

• Create and update process documents, procedures, work instructions, and maps.
• Document business workflows and operational processes.
• Maintain document libraries and ensure information stays current.
• Follow documentation standards and templates.
• Support gathering and documenting business requirements.
• Organize and track requirements for projects and process improvements.
• Support review and approval activities.
• Collaborate with business users, process owners, and project teams.
• Participate in meetings/workshops to understand current processes.
• Support training and communication related to process documentation.
• Identify opportunities to improve documentation quality and consistency.
• Support process improvement initiatives across departments.

Skills

Documentation Writing

Process Mapping

Business Requirements Gathering

Organization & Time Management

Communication & Collaboration

Problem Solving

Microsoft Office Suite

Education

Bachelor’s degree or equivalent experience

Tools

Visio

Lucidchart

SharePoint

Job description

Gravity IT Resources is seeking a Documentation Specialist to support creation and maintenance of process documentation, procedures, and work instructions in Tampa, FL. You will collaborate with business teams to ensure clear, organized information.

The role emphasizes documentation standards, cross-functional interaction, and continuous improvement across departments. Bachelor’s and 2+ years of related experience are required.