Documentation Specialist

Gravity IT Resources; Tampa (FL); On-site; USD 34,000 - 55,000; Full time

Job summary

Gravity IT Resources is seeking a Documentation Specialist to support creation and maintenance of process documentation, procedures, and work instructions in Tampa, FL. You will collaborate with business teams to ensure clear, organized information.

The role emphasizes documentation standards, cross-functional interaction, and continuous improvement across departments. Bachelor’s and 2+ years of related experience are required.

Qualifications

• Bachelors or equivalent experience required.
• 2+ years in documentation, business analysis, operations, or related field.
• Strong written and verbal communication skills.
• Excellent attention to detail and organization.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Preferred: Visio, Lucidchart, SharePoint experience.
• Exposure to supply chain, manufacturing, or business operations environments.
• Experience creating process maps or procedural documentation.

Responsibilities

• Create and update process documents, procedures, work instructions, and maps.
• Document business workflows and operational processes.
• Maintain document libraries and ensure information stays current.
• Follow documentation standards and templates.
• Support gathering and documenting business requirements.
• Organize and track requirements for projects and process improvements.
• Support review and approval activities.
• Collaborate with business users, process owners, and project teams.
• Participate in meetings/workshops to understand current processes.
• Support training and communication related to process documentation.
• Identify opportunities to improve documentation quality and consistency.
• Support process improvement initiatives across departments.

Skills

Documentation Writing

Process Mapping

Business Requirements Gathering

Organization & Time Management

Communication & Collaboration

Problem Solving

Microsoft Office Suite

Education

Bachelor’s degree or equivalent experience

Tools

Visio

Lucidchart

SharePoint

Job description

Title: Documentation Specialist
Location: Tampa, FL
Type: Contract

Position Summary

The Documentation Specialist supports the creation and maintenance of business process documentation, procedures, work instructions, and business requirements. This role works with business teams and subject matter experts to ensure information is clearly documented, organized, and easy to use.

Key Responsibilities

Documentation

• Create and update process documents, procedures, work instructions, and process maps.
• Document business workflows and operational processes.
• Maintain document libraries and ensure information stays current.
• Follow documentation standards and templates.

Requirements Support

• Assist in gathering and documenting business requirements.
• Organize and track requirements for projects and process improvements.
• Support review and approval activities.

Collaboration

• Work with business users, process owners, and project teams to capture information.
• Participate in meetings and workshops to understand current processes.
• Support training and communication efforts related to process documentation.

Continuous Improvement

• Identify opportunities to improve documentation quality and consistency.
• Support process improvement initiatives across departments.

Qualifications

Required

• Bachelor’s degree or equivalent experience.
• 2+ years of experience in documentation, business analysis, operations, or a related field.
• Strong written and verbal communication skills.
• Strong attention to detail and organization skills.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.

Preferred

• Experience with Visio, Lucidchart, SharePoint, or similar tools.
• Exposure to supply chain, manufacturing, warehouse, or business operations environments.
• Experience creating process maps or procedural documentation.

Key Skills

• Documentation and Technical Writing
• Process Mapping
• Business Requirements Gathering
• Organization and Time Management
• Communication and Collaboration
• Problem Solving
• Microsoft Office Suite

Success Measures

• Accurate and timely documentation delivery.
• Completion and maintenance of process documentation.
• Positive feedback from business stakeholders.
• Increased adoption and use of documented processes.

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.