Customer Service Pro for Process Docs (Evenings/Weekend)

Genesis Financial Solutions; Akron (OH); On-site; USD 30,000 - 40,000; Part time

Job summary

Genesis Financial Solutions in Akron, Ohio, is seeking a temporary Business Process Documentation Specialist for a project expected to last 3-5 months. The role involves updating documentation for a new imaging and workflow system while providing exemplary customer service in handling escalations and various account issues.

The ideal candidate will possess a high school diploma or GED and be available for varying shifts, including weekends. Strong communication skills and flexibility to adapt are essential, along with computer proficiency, especially in MS Word and Excel.

Qualifications

• High School diploma or GED required.
• Must have open availability from 11 am to 10 pm, weekends may be required.
• Good written and oral communication skills.

Responsibilities

• Resolve customer escalations and questions in an efficient manner.
• Assist consumers with high-level customer service.
• Perform administrative tasks conforming to rules and guidelines.

Skills

Customer Service

Communication Skills

Flexibility

PC Computer Skills

Ability to Learn New Systems

Education

High School diploma or GED

Tools

MS Word

Excel

Job description

Genesis Financial Solutions in Akron, Ohio, is seeking a temporary Business Process Documentation Specialist for a project expected to last 3-5 months. The role involves updating documentation for a new imaging and workflow system while providing exemplary customer service in handling escalations and various account issues.

The ideal candidate will possess a high school diploma or GED and be available for varying shifts, including weekends. Strong communication skills and flexibility to adapt are essential, along with computer proficiency, especially in MS Word and Excel.