ERP & Order Support Associate

Synerfac Technical Staffing; Fort Wayne (IN); On-site; USD 28,000 - 33,000; Full time

Job summary

Synerfac Technical Staffing in Fort Wayne, IN is seeking a Customer Service Associate to handle high‑volume inbound calls, process new orders, and update ERP data.

The role requires 2+ years of customer service experience (manufacturing preferred) and strong computer skills (Excel, ERP, Outlook, Office). You’ll multitask across tasks and collaborate with colleagues to maintain quality and service levels.

Qualifications

• 2+ years customer service experience.
• Experience in manufacturing industry preferred.
• Strong computer skills: Excel, ERP, Microsoft Outlook, Office.
• Experience talking with customers on the phone.

Responsibilities

• Handle incoming customer calls and process orders.
• Update orders and customer documentation in the ERP system.
• Multitask and collaborate with team to meet high-volume demands.

Skills

Customer service

Phone communication

Multitasking

Excel

ERP

Outlook

Tools

ERP System

Excel

Microsoft Outlook

Office Suite

Job description

Synerfac Technical Staffing in Fort Wayne, IN is seeking a Customer Service Associate to handle high‑volume inbound calls, process new orders, and update ERP data.

The role requires 2+ years of customer service experience (manufacturing preferred) and strong computer skills (Excel, ERP, Outlook, Office). You’ll multitask across tasks and collaborate with colleagues to maintain quality and service levels.