Senior Customer Service Representative

Wenthe-Davidson Engineering Co.; New Berlin (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Wenthe-Davidson Engineering Co. is seeking a dedicated Customer Service / Order Entry specialist in Wisconsin. You will enter orders into our ERP, respond to daily customer inquiries, and coordinate with scheduling to update shipping status and backorders.

Proficiency in MS Office and ERP systems is required; Infor SyteLine experience is a plus. Responsibilities include verifying POs, handling JIT RFQs, updating part data, and maintaining accurate customer records.

Qualifications

• High School diploma or equivalent required.
• Minimum of 2 years of customer service experience; supporting business clients preferred.
• Ability to work fast-paced, multi-task environment.
• Proficient in MS Office and ERP systems; Infor SyteLine knowledge is a plus.
• Strong written and oral communication; maintain composure under pressure.
• Detail oriented with a process-driven mindset.

Responsibilities

• Enter customer orders into ERP and maintain order data.
• Serve as first line interface for daily customer inquiries (order/shipment/status).
• Confirm orders and coordinate with scheduling on shipping dates and backorders.
• Pull and verify POs using ERP and EDI portals; ensure data accuracy.
• Generate JIT RFQs, revision updates and part reactivations.
• Resolve price/part discrepancies; enforce ISO change control.
• Handle customer compliance requests and ASNs; maintain customer records.
• Maintain and update customer master files; support order entry procedures.

Skills

Customer service

MS Office

ERP systems

Communication

Education

High School diploma

Tools

Infor SyteLine

Excel

Outlook

Word

Job description

What we're looking for: Someone who brings a genuine passion for engagement and responsive service to every customer interaction.

Essential Duties and Responsibilities

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
• Maintains records relative to customers and orders, such as item pricing, and customer lists.
• Sets up and administers “customer master” files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

Requirements

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience. Experience supporting business clients preferred.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.