Customer Service/Data Entry

TWE Nonwovens US Inc; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

TWE Nonwovens US Inc in Fort Wayne seeks a Customer Service Associate focused on data entry and support. You will maintain customer records, respond to inquiries, and coordinate with logistics to ensure accurate order status.

The role requires 1–3 years of experience, a fast and accurate typing speed, and proficiency with Microsoft Office. This onsite position offers a steady 40-hour week and the opportunity to contribute to data integrity.

Qualifications

• 1–3 years of data entry, clerical, or customer support experience.
• Typing speed of 45+ WPM with high accuracy.
• Proficiency in Microsoft Word and Excel (MS Office).
• Demonstrated attention to detail and data integrity.
• Strong written and verbal communication skills.

Responsibilities

• Data management: input, update, and maintain customer account information.
• Provide customer support via phone, email, and live chat.
• Verify data for accuracy and cross-reference with source documents.

Skills

Data entry

Typing speed

Communication

Attention to detail

Tools

Microsoft Office

Job description

Description

JOB TITLE: Customer Service Associate

PLANT: Fort Wayne

REPORTS TO: Customer Service Lead/ FW Materials Manager

DEPT: Customer Service

Shift: Monday-Friday full time 40 hours a week. Onsite role.

DESCRIPTION:

We are seeking an accurate and detail-oriented Customer Service Data Entry Specialist. In this role, you will be the backbone of our database, ensuring customer records are up-to-date while providing friendly, efficient support to client inquiries. The ideal candidate possesses a quick and accurate typing speed, exceptional problem-solving skills, and a commitment to data confidentiality.

Key Responsibilities

• Data Management: Input, update, and maintain customer account information and records in company software and databases.
• Customer Support: Respond promptly to customer inquiries, complaints, and requests via phone, email, and live chat while maintaining a high level of customer satisfaction.
• Data Verification: Review data for accuracy, correct discrepancies, and cross-reference information against source documents before finalizing entries.
• Order & Request Processing: Process Purchase Orders, Purchase Releases, Trial Orders, and all other customer order-related documentation.
• File Organization: Scan, organize, and maintain physical and digital source documents in compliance with data privacy policies.
• Customer Communication: Act as the primary point of contact to support and assist with all customer inquiries and concerns.
• Logistics Coordination: Coordinate with the Plant’s logistics team to ensure accurate ship dates, including handling expedites, cancellations, and open-order status reports to keep customers informed of their order status.
• Document Management: Maintain all relevant correspondence, including emails, Purchase Orders, reports, and other documentation, in accordance with departmental electronic filing and ISO/compliance requirements.
• Sales & Manufacturing Liaison: Serve as a liaison between the Sales and Manufacturing teams as required.
• Customer Visits: Prepare conference rooms and coordinate lunches for customers as requested by the Commercial Sales team.
• Order Entry: Enter sales orders received through email, EDI, and customer portals accurately and in a timely manner.
• ERP System Management: Maintain all required ERP system parameters, files, and entry activity associated with order management.

Requirements

Qualifications & Skills

• Experience: 1–3 years of experience in data entry, clerical administration, or customer support. Manufacturing experience is a plus but not required.
• Typing Speed: Proficient in touch typing with a high level of accuracy, typically 45+ WPM.
• Software Skills: Intermediate proficiency in Microsoft Office Suite, including Word and Excel.
• Attention to Detail: Demonstrated ability to identify errors, maintain accuracy, and ensure data integrity.
• Communication: Strong verbal and written communication skills, with the ability to multitask effectively and consistently follow up with customers.