Customer Success & Order Operations Specialist

Sol Epoxy; City of Olean (NY); On-site; USD 48,000 - 72,000; Full time

Job summary

Sol Epoxy is seeking an experienced customer service professional to manage orders and coordinate supply chain activities. This hands-on role is ideal for someone who excels in problem solving, organization, and building strong customer relationships.

You will act as a key link between customers, production, and logistics, ensuring orders move smoothly from entry to shipment while maintaining pricing and records. Strong ERP and Excel skills are essential.

Qualifications

• Associate degree or 5+ years of experience in customer service, order management, or logistics.
• Experience with order entry and customer support.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Excel, Word, and ERP systems.
• Positive, professional demeanor with a talent for building relationships and delivering exceptional service.

Responsibilities

• Manage customer orders from PO through shipment using our ERP system.
• Respond to customer inquiries, provide order status updates, and resolve issues quickly.
• Coordinate with production, warehousing, shipping, and quality teams to ensure on-time delivery.
• Prepare customer quotations and maintain pricing, inventory, and customer records.
• Support as cross trained backup inventory planning, warehouse replenishment, and supply chain logistics.

Skills

Order management

Customer service

Excel

Communication

Organization

Problem solving

Education

Associate degree

Tools

ERP systems

Job description

Sol Epoxy is seeking an experienced customer service professional to manage orders and coordinate supply chain activities. This hands-on role is ideal for someone who excels in problem solving, organization, and building strong customer relationships.

You will act as a key link between customers, production, and logistics, ensuring orders move smoothly from entry to shipment while maintaining pricing and records. Strong ERP and Excel skills are essential.