ERP Order Entry & Customer Support Specialist

Talentify; Powell (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

Talentify is hiring an Order Entry Specialist in Powell, OH. The role focuses on timely, accurate entry of customer orders into the ERP system, coordinating shipments, and maintaining clear communication with customers to ensure their needs are met.

You will join a team that values thorough documentation, cross-functional collaboration, and ongoing process improvements to enhance the customer experience. The position is contract-to-hire with regular daytime hours in a plant setting.

Qualifications

• 2+ years of customer service experience
• Data entry experience with ERP and MS Office
• Strong written and verbal communication skills
• Attention to detail and ability to work cross-functionally

Responsibilities

• Respond to customer enquiries via email, portals, and phone
• Enter customer orders accurately into the ERP system
• Provide timely order confirmations and shipment dates
• Coordinate with Quality Control and Sales on issues
• Document customer details and product requirements
• Prepare orders for shipment and required paperwork
• Generate accurate invoices and maintain knowledge base
• Attend planning meetings and communicate delays or changes
• Collaborate to improve customer service processes
• Maintain ERP system and customer records

Skills

Customer service

Data entry

MS Excel

Multitasking

Communication

Education

HS Diploma

Tools

ERP systems

Microsoft Office

Job description

Talentify is hiring an Order Entry Specialist in Powell, OH. The role focuses on timely, accurate entry of customer orders into the ERP system, coordinating shipments, and maintaining clear communication with customers to ensure their needs are met.

You will join a team that values thorough documentation, cross-functional collaboration, and ongoing process improvements to enhance the customer experience. The position is contract-to-hire with regular daytime hours in a plant setting.