ERP Order Entry & Customer Support Specialist

Control Devices, LLC; Erie (Erie County); On-site; USD 21,000 - 28,000; Full time

Job summary

Solenoid Solutions, Inc., a Control Devices company, is seeking a Customer Service Representative in Erie, PA. You will enter customer purchase orders into the ERP, coordinate with Sales and Operations, and support our fast-paced manufacturing environment with accurate data and dependable service.

The role requires a high school diploma, ERP and data-entry experience, strong Excel skills, and excellent communication.

Qualifications

• ERP and data entry experience.
• Strong computer skills and accurate data entry.
• Manufacturing environment experience.
• Experience with systems, purchase orders, or material control.
• Strong Excel knowledge.
• Strong verbal and written communication skills.

Responsibilities

• Enter new customer orders into the ERP system.
• Calculate customer lead times and ship dates.
• Enter ERP order releases into the EPICOR ERP System.
• Confirm orders to customers via email.
• Monitor weekly forecast data and update ERP accordingly.
• Interface with Sales, Customer, and Operations teams to facilitate expedites and special requests.
• Direct incoming phone traffic or visitors to the correct personnel.

Skills

ERP experience

Data entry

Manufacturing experience

Analytical skills

Detail oriented

Multi-tasking

Customer support

Communication skills

Education

High School Diploma/GED

Tools

EPICOR ERP

MS Excel

Job description

Solenoid Solutions, Inc., a Control Devices company, is seeking a Customer Service Representative in Erie, PA. You will enter customer purchase orders into the ERP, coordinate with Sales and Operations, and support our fast-paced manufacturing environment with accurate data and dependable service.

The role requires a high school diploma, ERP and data-entry experience, strong Excel skills, and excellent communication.