ERP-Driven Customer Solutions Specialist

LRSolutions, LLC; Parma (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

LRSolutions, LLC in Parma, OH is seeking a Customer Service/Sales Support professional to quote products, forecast parts, and coordinate with quality and engineering teams. The role involves ERP data entry, order processing, and collaboration across departments to meet customer needs.

Ideal candidates have 1–3 years in customer service within a manufacturing environment, strong communication, and familiarity with ERP systems. Bachelor's degree preferred; high school diploma required.

Qualifications

• Excellent communications skills (written and verbal) and presentation abilities.
• Strong analytical skills and attention to detail.
• Experience with Microsoft Dynamics NAV.
• Sound negotiation skills and conflict resolution.
• Excellent organizational skills and results oriented.
• Interpersonal skills: listening, collaboration, trust-building.
• Able to manage multiple tasks and meet deadlines.
• Ability to communicate with staff and management at all levels.
• 1-3 years of Customer Service experience; manufacturing experience preferred.
• Aerospace or Medical experience is a plus.

Responsibilities

• Work with Sales Representative to quote products to customers promptly and efficiently.
• Forecast parts with customers based on usage and production plans.
• Address quality and engineering requests with coordination from supervisors and QA teams.
• Enter sales orders and quotes into the ERP system.
• Review POs for materials specs, packaging, and pricing; advise customers.
• Review customer prints for dimensions and specs.
• Process returned orders, arrange replacements, and coordinate QA with teams.
• Coordinate strategic metal purchases with procurement and monitor precious metals on contracts.

Skills

Customer service

Communication skills

Microsoft Dynamics NAV

Negotiation

Education

Bachelor's degree in business administration

High School Diploma

Tools

Microsoft Dynamics NAV

Job description

LRSolutions, LLC in Parma, OH is seeking a Customer Service/Sales Support professional to quote products, forecast parts, and coordinate with quality and engineering teams. The role involves ERP data entry, order processing, and collaboration across departments to meet customer needs.

Ideal candidates have 1–3 years in customer service within a manufacturing environment, strong communication, and familiarity with ERP systems. Bachelor's degree preferred; high school diploma required.