ERP Order & Customer Success Operations Specialist

Maddox Industrial Transformer; Cincinnati (OH); On-site; USD 57,000 - 68,000; Full time

Benefits offered by this job

3 Weeks PTO

Health or cash in lieu

Paid maternity/paternity leave

401k 100% match up to 8%

Paid holidays

Job summary

Maddox Industrial Transformer in Ohio is hiring for a Customer Success Operations specialist. You will enter new sales orders into the ERP and update them through their life cycle, ensuring accurate order confirmations and data for internal teams.

You will also handle general customer service calls, direct callers to the right teams, and maintain attention to detail in a fast-paced environment where adaptability matters.

Qualifications

• Attention to detail and organizational skills are paramount in this role.
• Experience with ERP systems is great, but not required.
• Autonomy and time management are essential for success in a fast-paced environment.

Responsibilities

• Enter new sales orders into the ERP and update them throughout their life cycle.
• Answer general customer service phone calls and direct callers to the appropriate parties.
• Maintain accurate data to support internal teams' operations.

Skills

Attention to detail

Time management

Phone communication

Autonomous

Multitasking

Willingness to accept feedback

Tools

ERP systems

Google Suites

Job description

Maddox Industrial Transformer in Ohio is hiring for a Customer Success Operations specialist. You will enter new sales orders into the ERP and update them through their life cycle, ensuring accurate order confirmations and data for internal teams.

You will also handle general customer service calls, direct callers to the right teams, and maintain attention to detail in a fast-paced environment where adaptability matters.