Order & Customer Success Specialist

TRAK Group; Forest Park (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

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Job summary

TRAK Group in Forest Park, Ohio is seeking a dedicated Customer Service Representative to manage daily customer interactions, review contracts, enter and acknowledge orders in the ERP system, and ensure a seamless customer experience.

The ideal candidate will have strong communication, critical thinking, time management, and multitasking abilities, with ERP experience; Epicor is a plus; at least five years in customer service or related roles.

Qualifications

• At least five years of customer service or related experience.
• Strong communication, critical thinking and time management skills.
• Experience with ERP systems; Epicor experience is a plus.

Responsibilities

• Serves as the primary contact for customers and maintains strong client relationships.
• Reviews contracts and enters sales/purchase orders into the ERP system.
• Sends order acknowledgments and communicates order details clearly.
• Collaborates with production teams to support timely order processing and delivery.
• Partners with sales to align on customer needs and order status.
• Maintains regular communication with key accounts through weekly or bi-weekly touchpoints.
• Uses listening, thinking, and problem-solving skills to resolve customer concerns.
• Manages multiple priorities in a fast-paced environment to meet deadlines.
• Responds to inquiries and complaints with professionalism.

Skills

Communication

Critical thinking

Time management

Multitasking

Problem solving

Tools

Epicor ERP

Job description

TRAK Group in Forest Park, Ohio is seeking a dedicated Customer Service Representative to manage daily customer interactions, review contracts, enter and acknowledge orders in the ERP system, and ensure a seamless customer experience.

The ideal candidate will have strong communication, critical thinking, time management, and multitasking abilities, with ERP experience; Epicor is a plus; at least five years in customer service or related roles.