IT Support Specialist

Red River Commodities Inc; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

On-demand pay through Tapcheck

Paid time off

Paid Holidays

401k & company match

Profit Sharing

Employee Assistance Program

Job summary

Red River Commodities is seeking an IT Support Specialist to serve as the primary contact for end-user technology and ERP-related inquiries. You will provide Tier 1 support for hardware, software, system access, and Microsoft 365 applications, ensuring timely and effective assistance to staff across the organization.

The role emphasizes customer service, process improvement, and knowledge sharing, with opportunities to contribute to the reliability of technology solutions and to grow within a

Qualifications

• Previous customer service, technical support, or related experience preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to learn unfamiliar applications and business processes.
• Clear verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple requests and priorities.
• Ability to work independently and collaboratively with employees, IT staff, and vendors.

Responsibilities

• Provide Tier 1 support for software, hardware, access, and other end-user technology issues.
• Provide primary support for ERP-related questions, incidents, and service requests.
• Troubleshoot and resolve technical issues in a timely and customer-focused manner.
• Log, track, prioritize, and document requests in the IT service desk system.
• Escalate complex issues to internal IT resources or software vendors and follow through to resolution.
• Assist with user setup, application access, onboarding, and basic training.
• Create and maintain support documentation, procedures, and knowledge base articles.
• Participate in testing application updates, enhancements, and process changes.
• Work with employees, Process Improvement, IT, and vendors to support business applications.
• Identify recurring issues and recommend practical improvements.
• Assist with other IT projects and support responsibilities as assigned.

Skills

Customer service

Troubleshooting

Learning new apps

Communication

Organization

Multi-tasking

Independent & collaborative work

Education

Experience in IT support or related

Tools

Microsoft 365

ERP support

Ticketing system

Job description

Red River Commodities is a leading processor of sunflower seeds and specialty grains, specializing in high-quality, nutritious food products. We pride ourselves on our sustainable practices, innovation, and commitment to delivering superior products to our customers. Our team shares core values focused on quality, innovation, responsibility, and community. We work hard, play harder, embrace authenticity, and always support one another to achieve our goals.

Location: 501 42nd St N, Fargo, ND 58102

Position Summary:

The IT Support Specialist serves as the primary point of contact for end-user technology and business application support across Red River Commodities. This role provides Tier 1 technical assistance for hardware, software, system access, Microsoft 365 applications, and ERP-related inquiries, ensuring employees receive timely and effective support. This position plays a key role in supporting business operations by delivering exceptional customer service, promoting knowledge sharing, identifying opportunities for process improvement, and helping ensure the reliability and effectiveness of the organization's technology solutions.

Key Responsibilities

• Provide Tier 1 support for software, hardware, access, and other end-user technology issues.
• Provide primary support for ERP-related questions, incidents, and service requests.
• Troubleshoot and resolve technical issues in a timely and customer-focused manner.
• Log, track, prioritize, and document requests in the IT service desk system.
• Escalate complex issues to internal IT resources or software vendors and follow through to resolution.
• Assist with user setup, application access, onboarding, and basic training.
• Create and maintain support documentation, procedures, and knowledge base articles.
• Participate in testing application updates, enhancements, and process changes.
• Work with employees, Process Improvement, IT, and vendors to support business applications.
• Identify recurring issues and recommend practical improvements.
• Assist with other IT projects and support responsibilities as assigned.

Required Qualifications

• Previous customer service, technical support, application support, or related experience preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to learn unfamiliar applications and business processes.
• Clear verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple requests and prioritize work effectively.
• Ability to work independently and collaboratively with employees, IT staff, and vendors.

Preferred Qualifications

• Experience supporting an ERP system or other business applications.
• Familiarity with Microsoft 365 applications.
• Experience using a ticketing or IT service management system.
• Experience creating technical documentation or user instructions

Company Benefits:

At Red River Commodities, we value our employees and are committed to providing a supportive and rewarding work environment. As a member of our team, you will enjoy a competitive salary, comprehensive health benefits, and opportunities for career growth and development. Below are some additional benefits that we offer.

• On-demand pay available through Tapcheck
• Paid time off
• Paid Holidays
• 401k & company match
• Profit Sharing
• Employee Assistance Program

Red River Commodities and its subsidiaries are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization. Red River Commodities makes hiring decisions based solely on qualifications, merit, and business needs at the time.

We are committed to maintaining a legal and compliant workplace. As part of our hiring process, Red River Commodities participates in the E-Verify program.