ERP & SAP IT Support Specialist

Urgo Medical Canada; Fort Worth (TX); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

EAP

401(k) with company match

Paid time off

Paid family leave

Job summary

Urgo Medical North America is seeking an IT Support Specialist to join our team in a fast-paced enterprise IT environment. You will support SAP ERP implementations, automate processes, and manage SQL databases and cloud data solutions.

Key duties include user provisioning via Active Directory, maintaining Office 365/SharePoint, and ensuring smooth operation of Windows Server, Power BI, and Snowflake environments. Travel up to 10% and a collaborative global IT team.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in Enterprise IT support or system administration roles.
• Proficiency with SQL, SAP, Windows Server, Windows 11, Azure, and Active Directory.
• Experience with Office 365 administration, Teams, SharePoint, and VoIP systems.
• SAP Experience Required. Proven experience with SAP ERP environments (e.g., SAP S/4HANA, SAP ECC).
• Proven experience administering and managing SAP GRC modules (e.g., Access Control, Risk Analysis, Emergency Access Management)

Responsibilities

• ERP Support: Assist with existing ERP and SAP Implementation, Support/Training, Automation, and Integration with EDI and other Business Platforms.
• Automation & Process Improvement: Develop and implement automated solutions to streamline IT/Business operations.
• Database Management: Perform SQL queries, manage databases, and support cloud data solutions.
• User Management: User provisioning, permissions, and management via Active Directory, Azure, Microsoft 365, Etc.
• IT Support & Troubleshooting: Support end-users, resolving issues related to Windows 11, Teams, VoIP, SharePoint, audio-visual equipment, Etc.
• System Administration: Help maintain Windows Servers, Active Directory, Office 365, SQL Server, Power BI, and Snowflake environments.
• Collaboration Tools: Support Teams, SharePoint, VoIP, and other communication tools.
• Documentation: Maintain IT documentation and standard operating procedures.
• Grow in a Global Team: Assist Global URGO IT as needed and work within published procedures.

Skills

Communication skills

Problem-solving

Project management

Scripting

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

SQL

SAP

Windows Server

Azure

Active Directory

Office 365

SharePoint

Power BI

Snowflake

Job description

Urgo Medical North America is seeking an IT Support Specialist to join our team in a fast-paced enterprise IT environment. You will support SAP ERP implementations, automate processes, and manage SQL databases and cloud data solutions.

Key duties include user provisioning via Active Directory, maintaining Office 365/SharePoint, and ensuring smooth operation of Windows Server, Power BI, and Snowflake environments. Travel up to 10% and a collaborative global IT team.