ER Unit Secretary — Patient Flow & Admin Support

UMass Memorial Health; Southbridge (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health is hiring an entry-level Clerical/Caregiver support role in Central Massachusetts. The position focuses on greeting patients, routing information, and supporting patient flow on the unit.

Responsibilities include handling calls, maintaining records, coordinating tests and admissions, and assisting in inventory and supply tasks as part of a busy hospital environment. A non-exempt role with varied weekend schedules may apply.

Qualifications

• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience in a related role.

Responsibilities

• Greets and directs patients, families, visitors, and hospital personnel; provide basic information and route requests as needed.
• Answer internal and external phone calls promptly and relay urgent information to physicians or unit staff.
• Maintain logs, records and patient charts and support efficient information sharing within the unit.
• Process information for patient services such as radiology, laboratory, dietary, and housekeeping.
• Enter and track data in the computer system for admissions, training and discharges.

Skills

Multitasking

Communication

Education

High school diploma

Job description

UMass Memorial Health is hiring an entry-level Clerical/Caregiver support role in Central Massachusetts. The position focuses on greeting patients, routing information, and supporting patient flow on the unit.

Responsibilities include handling calls, maintaining records, coordinating tests and admissions, and assisting in inventory and supply tasks as part of a busy hospital environment. A non-exempt role with varied weekend schedules may apply.