ER Unit Secretary – Evening Shift

UMass Memorial Medical Group; Southbridge (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health is seeking an administrative support role in the Emergency Department. The position involves greeting patients and directing visitors, answering phones, and coordinating information flow within the unit.

It requires handling multiple priorities with effective communication and 3–12 months of experience. Hours are scheduled evenings with a 32-hour work week, and eligibility for a signing bonus may be explored during interviews.

Qualifications

• Eligibility: Equivalent to high school plus additional specialized training.
• Knowledge of a variety of office procedures and operation of office equipment such as computer.
• Ability to handle multiple priorities and effective communication.
• 3 to 12 months experience.

Responsibilities

• Greets and directs patients, families, visitors, and hospital personnel; coordinates information flow.
• Answers phone calls promptly; contacts physicians or unit staff as appropriate.
• Maintains logs and patient charts; ensures efficient information sharing within the unit.
• Processes information for patient services and treatments (e.g., radiology, lab, dietary, housekeeping).
• Enter and tracks data in the computer system for admissions, training and discharges.
• Arranges tests and procedures (lab, radiology, rehab).
• Maintains inventory and prepares requisitions; keeps billing receipts.
• Prepares admissions/discharges materials and census lists; manages room readiness.
• Performs routine clerical duties (filing, faxing, messages).
• Arranges patient transport as directed by clinical team.
• Keeps waiting areas and information areas stocked.
• Participates in training and performance improvement activities.
• May transcribe physician orders; notify RN of STAT orders.

Skills

Multitasking ability

Effective communication

Education

High school + specialized training

Job description

UMass Memorial Health is seeking an administrative support role in the Emergency Department. The position involves greeting patients and directing visitors, answering phones, and coordinating information flow within the unit.

It requires handling multiple priorities with effective communication and 3–12 months of experience. Hours are scheduled evenings with a 32-hour work week, and eligibility for a signing bonus may be explored during interviews.