ER Registration Specialist — Compassionate Patient Intake

Dupont Hospital, LLC; Fort Wayne (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Dupont Hospital, LLC in Fort Wayne is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will collect personal and insurance information, verify IDs, and ensure accurate and confidential records while delivering compassionate service.

You will support efficient department operations, assist with insurance verification, collect co-pays when applicable, and communicate with clinical and administrative teams to keep patient flow smooth.

Qualifications

• Post-secondary education in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in customer service preferred.

Responsibilities

• Greets patients and families in a professional and compassionate manner, ensuring a positive first impression.
• Registers patients for emergency services, obtaining all required personal, insurance, and medical information.
• Verifies patient identification and insurance details, making necessary updates to patient records as needed.
• Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed.
• Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes.
• Collects patient co-pays or deductibles when applicable and inform patients of financial obligations.
• Assists patients with understanding insurance requirements and assist with resolving insurance-related questions.
• Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment.
• Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time.
• Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Communication

Customer Service

Insurance Verification

EHR Proficiency

Attention to Detail

Education

Post-secondary education in medical office administration or healthcare administration

Tools

EHR Systems

Registration Software

Job description

Dupont Hospital, LLC in Fort Wayne is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will collect personal and insurance information, verify IDs, and ensure accurate and confidential records while delivering compassionate service.

You will support efficient department operations, assist with insurance verification, collect co-pays when applicable, and communicate with clinical and administrative teams to keep patient flow smooth.