ER Registrar: Swift, Compassionate Patient Intake

Northwest Health; Valparaiso (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Northwest Health in Valparaiso, IN seeks an ER Registrar to manage patient intake and registration in the Emergency Department. You will gather and verify personal, insurance, and medical information, ensure accuracy and confidentiality, and deliver compassionate service.

This role supports efficient operations through proper documentation, insurance checks, and communication with clinical and administrative teams, while maintaining compliance with policies and privacy standards.

Qualifications

• Post-secondary education or training in medical office administration or healthcare administration is preferred.
• 0–2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions.

Responsibilities

• Greet patients and families professionally and compassionately.
• Register patients for emergency services with required information.
• Verify patient identity and insurance, updating records as needed.
• Obtain signatures on consent forms and explain each consent.
• Verify coverage and eligibility for billing purposes.
• Collect co-pays or deductibles and explain financial obligations.
• Assist patients with insurance questions and resolve issues.
• Document thoroughly if a patient cannot sign or a family signs.
• Assign armbands for patient identification throughout stay.
• Notify departments and physicians of arrivals and delays.
• Maintain communication during codes and emergency plans.
• Perform other duties, maintain attendance, and comply with policies.

Skills

Strong communication

Customer service

Insurance verification

EHR systems

Attention to detail

Confidentiality

Interpersonal skills

Calm under pressure

Education

Medical office administration training

Job description

Northwest Health in Valparaiso, IN seeks an ER Registrar to manage patient intake and registration in the Emergency Department. You will gather and verify personal, insurance, and medical information, ensure accuracy and confidentiality, and deliver compassionate service.

This role supports efficient operations through proper documentation, insurance checks, and communication with clinical and administrative teams, while maintaining compliance with policies and privacy standards.