ER Patient Access Specialist: Front Desk & Billing

Tyvan LLC; Green Bay (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Green Bay ER & Hospital is seeking a Patient Services Representative (FT, Float) to support front desk check-in/check-out in the emergency center, ensuring accurate patient information and a courteous experience. The role focuses on patient access, registration, scheduling, billing support, and collaboration with clinicians to maintain a smooth flow of patients, while upholding confidentiality and safety.

This position requires strong communication, organization, and EMR proficiency, with

Qualifications

• High School diploma or equivalent.
• Minimum 2 years as Patient Access Representative in hospital/ER/clinic.
• Experience in medical registration, admitting and ER scheduling preferred.

Responsibilities

• Greet patients and guests with a cheerful demeanor.
• Determine necessary services and direct patients accordingly.
• Collect demographics and ensure signatures for billing.
• Maintain logs of patient information and manage phone inquiries.
• Keep office supplies stocked and maintain a clean, welcoming environment.
• Collect payments via cash, checks, and credit card; reconcile daily accounts.
• Assist in maintaining the facility's cleanliness and patient areas.
• Interact courteously with patients, families, physicians and staff.
• Attend monthly staff meetings and participate in improvement activities.
• Assist management with additional tasks or projects as assigned.

Skills

Strong communication

Organizational skills

EMR proficiency

Patient confidentiality

Education

High School Diploma or equivalent

2+ years in patient access/ER

Job description

Green Bay ER & Hospital is seeking a Patient Services Representative (FT, Float) to support front desk check-in/check-out in the emergency center, ensuring accurate patient information and a courteous experience. The role focuses on patient access, registration, scheduling, billing support, and collaboration with clinicians to maintain a smooth flow of patients, while upholding confidentiality and safety.

This position requires strong communication, organization, and EMR proficiency, with