Green Bay ER & Hospital | Patient Services Representative (FT, Float)

Tyvan LLC; Green Bay (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Green Bay ER & Hospital is seeking a Patient Services Representative (FT, Float) to support front desk check-in/check-out in the emergency center, ensuring accurate patient information and a courteous experience. The role focuses on patient access, registration, scheduling, billing support, and collaboration with clinicians to maintain a smooth flow of patients, while upholding confidentiality and safety.

This position requires strong communication, organization, and EMR proficiency, with

Qualifications

• High School diploma or equivalent.
• Minimum 2 years as Patient Access Representative in hospital/ER/clinic.
• Experience in medical registration, admitting and ER scheduling preferred.

Responsibilities

• Greet patients and guests with a cheerful demeanor.
• Determine necessary services and direct patients accordingly.
• Collect demographics and ensure signatures for billing.
• Maintain logs of patient information and manage phone inquiries.
• Keep office supplies stocked and maintain a clean, welcoming environment.
• Collect payments via cash, checks, and credit card; reconcile daily accounts.
• Assist in maintaining the facility's cleanliness and patient areas.
• Interact courteously with patients, families, physicians and staff.
• Attend monthly staff meetings and participate in improvement activities.
• Assist management with additional tasks or projects as assigned.

Skills

Strong communication

Organizational skills

EMR proficiency

Patient confidentiality

Education

High School Diploma or equivalent

2+ years in patient access/ER

Job description

Green Bay ER & Hospital | Patient Services Representative (FT, Float)

The Patient Access Representative (PAR) plays a crucial role in the emergency center’s operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

ROLE TYPE: Full-time, Float

REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

1. Front Desk Operations:

• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment

1. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

1. Facility Cleanliness:

• Assist in maintaining theoverall cleanliness of the facility, including patient areas and restrooms

1. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center’s core values

1. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

1. Other Duties:

• Assist management with additional tasks or projects as assigned

NONESSENTIAL JOB FUNCTIONS

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

JOB COMPETENCIES

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

PHYSICAL REQUIREMENTS

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

WORK ENVIRONMENT

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials