ER Patient Access Specialist - Front Desk & Care Coordination

Green Bay ER; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Green Bay ER & Hospital seeks a Patient Services Representative (FT, Float) to support the emergency center’s check-in/check-out process. The role emphasizes strong communication, organization, and strict patient confidentiality to ensure efficient operations and quality care in a fast-paced environment.

Primary duties include front desk duties, billing sign-offs, and coordination with care teams while maintaining a clean, welcoming facility.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience as a Patient Access Representative in a Hospital/ER/Clinic.
• Previous experience in medical registration, admitting and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: greet patients, collect demographics, obtain signatures for billing, and manage phone inquiries.
• Financial Responsibilities: collect co-pays and reconcile patient accounts.
• Facility cleanliness: maintain clean and welcoming patient areas and restrooms.
• Communication: interact with patients, families, physicians and staff while upholding core values.
• Professional development: attend monthly staff meetings and participate in performance improvement activities.
• Other duties: assist management with assigned tasks or projects.

Skills

Communication skills

Organizational abilities

Confidentiality and safety

Patient service orientation

Education

High School Diploma or equivalent

Job description

Green Bay ER & Hospital seeks a Patient Services Representative (FT, Float) to support the emergency center’s check-in/check-out process. The role emphasizes strong communication, organization, and strict patient confidentiality to ensure efficient operations and quality care in a fast-paced environment.

Primary duties include front desk duties, billing sign-offs, and coordination with care teams while maintaining a clean, welcoming facility.