Green Bay ER & Hospital | Patient Services Representative (FT, Float)

Green Bay ER; Green Bay (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Green Bay ER & Hospital seeks a Patient Services Representative (FT, Float) to support the emergency center’s check-in/check-out process. The role emphasizes strong communication, organization, and strict patient confidentiality to ensure efficient operations and quality care in a fast-paced environment.

Primary duties include front desk duties, billing sign-offs, and coordination with care teams while maintaining a clean, welcoming facility.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 2 years of experience as a Patient Access Representative in a Hospital/ER/Clinic.
• Previous experience in medical registration, admitting and scheduling in an ER setting is preferred.

Responsibilities

• Front Desk Operations: greet patients, collect demographics, obtain signatures for billing, and manage phone inquiries.
• Financial Responsibilities: collect co-pays and reconcile patient accounts.
• Facility cleanliness: maintain clean and welcoming patient areas and restrooms.
• Communication: interact with patients, families, physicians and staff while upholding core values.
• Professional development: attend monthly staff meetings and participate in performance improvement activities.
• Other duties: assist management with assigned tasks or projects.

Skills

Communication skills

Organizational abilities

Confidentiality and safety

Patient service orientation

Education

High School Diploma or equivalent

Job description

Green Bay ER & Hospital | Patient Services Representative (FT, Float) The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility. ROLE TYPE: Full-time, Float REQUIRED QUALIFICATIONS High School Diploma or equivalent Minimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or Clinic Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

• 1. Front Desk Operations: Greet patients and guests with a cheerful demeanor Determine necessary services and direct patients accordingly Collect demographic information and ensure proper signatures for billing accuracy Maintain logs of patient information and manage phone inquiries professionally Manage office supplies and maintain a clean and welcoming environment
• 2. Financial Responsibilities: Collect payments via cash, checks, and credit card for co-pays and account balances Maintain an accurate financial ledger and perform daily reconciliation of patient accounts
• 3. Facility Cleanliness: Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms
• 4. Communication Skills: Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values
• 5. Professional Development: Attend monthly staff meetings and engage in performance improvement activities
• 6. Other Duties: Assist management with additional tasks or projects as assigned

NONESSENTIAL JOB FUNCTIONS

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

JOB COMPETENCIES

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

PHYSICAL REQUIREMENTS

Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance Occasional: Climbing, Kneeling, Distinguishing colors Rarely: Exposure to electric shock and confined spaces

WORK ENVIRONMENT

OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials

About Nutex Health

Banner Nutex Health is the premier innovative service provider in the emergency care industry. Our specialists provide unparalleled expertise with the knowledge and competency to make your vision a reality. You can trust Nutex Health to deliver a turnkey process from real estate acquisition, design, and development of the ER facility to staffing, training, and operations.

Equal Employment Opportunity Statement

Nutex Health is committed to providing equal employment opportunity and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, status as a protected veteran, or membership in any other class protected by federal, state, or local law.

General Job Requirements

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