ER Front Desk Specialist: Fast-Paced Patient Access

TotalCare; Arlington (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

TotalCare is seeking an ER Front Desk Receptionist to provide exceptional patient service in a fast-paced emergency room setting. You will check-in patients, verify insurance, collect payments, and coordinate with clinical staff to maintain smooth patient flow.

Responsibilities include answering calls, booking appointments, handling patient paperwork, scanning insurance and driver's licenses, confirming appointments, and balancing cash drawer while keeping the lobby clean and presentable.

Qualifications

• Must be able to read, write and speak English.
• Must be computer literate.
• Experience with EMR preferred.
• Excellent communication & customer service skills.
• Ability to work in a fast-paced environment.
• Regular attendance and timeliness are essential.
• Ability to multi-task and adapt to changing tasks.

Responsibilities

• Answer phone calls, transfer to appropriate department/individual.
• Book patient appointments and process walk-ins.
• Confirm patient appointments for next clinic day.
• Process patients' paperwork, ensuring all fields and data is obtained.
• Copy/scan patient insurance card & driver's license into database.
• Verify patients' current insurance, obtain benefits and eligibility.
• Scan patient information into eClinicalWorks.
• Interact with patients regarding collection of funds for visits.

Skills

English fluent

Computer literacy

Customer service

Communication skills

Ability to multitask

Attendance & timeliness

Tools

eClinicalWorks

EMR/EHR systems

Job description

TotalCare is seeking an ER Front Desk Receptionist to provide exceptional patient service in a fast-paced emergency room setting. You will check-in patients, verify insurance, collect payments, and coordinate with clinical staff to maintain smooth patient flow.

Responsibilities include answering calls, booking appointments, handling patient paperwork, scanning insurance and driver's licenses, confirming appointments, and balancing cash drawer while keeping the lobby clean and presentable.