ER Front Desk Receptionist – Carrollton

TotalCare; Carrollton (TX); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

TotalCare in Carrollton, TX is hiring an ER Front Desk Receptionist to provide exceptional patient service in a fast-paced emergency department. You will check-in patients, verify insurance, collect payments, and ensure accurate data capture while coordinating with clinical and administrative staff.

Responsibilities include answering calls, booking appointments, processing walk-ins, scanning documents, and maintaining a clean lobby.

Formación

• Ability to read and write English clearly
• Proficient with computers and data entry
• Previous EMR experience preferred
• Strong communication and customer service skills
• Ability to work in a fast-paced ER environment

Responsabilidades

• Answer phone calls and transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Confirm appointments for next clinic day
• Process patient paperwork and ensure all fields/data are captured
• Scan insurance cards and licenses into database
• Verify current insurance, benefits and eligibility
• Scan patient information into the EMR (eClinicalWorks)
• Interact with patients regarding collection of funds for current and past due amounts
• Balance cash drawer daily
• Maintain cleanliness and presentation of the lobby
• Maintain organization of Front Desk area

Conocimientos

Customer service

English literacy

Computer literacy

EMR experience

Communication

Multitasking

Attendance & punctuality

Data entry

Herramientas

eClinicalWorks

Descripción del empleo

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

The ER Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced emergency room environment.

Responsibilities

• Answer phone calls, transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Confirm patient appointments for next clinic day
• Process patients' paperwork, ensuring all fields and data is obtained
• Copy/scan patient insurance card & driver's License into database
• Verify patients' current insurance, obtain benefits and eligibility
• Scan patient information into eClinicalWorks
• Interact with patients regarding collection of funds for both current and past due amounts
• Balance cash drawer daily
• Responsible for maintaining cleanliness and presentation of the Office Lobby
• Responsible for organization and presentation of Front Desk area

Requirements

• Must be able to read, write and speak English
• Must be computer literate
• experience with EMR (Electronic Health Records) is preferred
• Must have excellent communication & customer service skills
• Ability to work in a fast-paced environment
• Regular attendance and timeliness are essential functions of this position
• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
• Ability to multi-task and to change course of action or tasks as needed
• Excellent customer service and verbal communication skills
• Ability to handle pressure from patients, office staff and providers