ER Front Desk Specialist - Fast-Paced Check-In (PRN AM)

TotalCare; Cedar Hill (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

TotalCare in Cedar Hill, TX is seeking a PRN AM ER Front Desk Receptionist to provide exceptional patient check-in, insurance verification, and fund collection in a fast-paced emergency room setting. You will manage appointments, documentation, and insurance data using eClinicalWorks, while maintaining a professional lobby and accurate cash handling.

Requirements include fluent English, strong communication skills, and the ability to multitask in a busy environment.

Qualifications

• Must be able to read, write and speak English.
• Must be computer literate; experience with EMR is preferred.
• Excellent communication & customer service skills.
• Ability to work in a fast-paced environment.
• Regular attendance and timeliness are essential.
• HIPAA and Texas Patient Privacy Laws knowledge.

Responsibilities

• Answer phone calls, transfer to appropriate department/individual.
• Book patient appointments and process walk-ins.
• Confirm patient appointments for next clinic day.
• Process patients' paperwork, ensuring all fields and data is obtained.
• Copy/scan patient insurance card & driver's license into database.
• Verify patients' current insurance, obtain benefits and eligibility.
• Scan patient information into eClinicalWorks.
• Interact with patients regarding collection of funds for current and past due amounts.
• Balance cash drawer daily.
• Maintain cleanliness and presentation of the Office Lobby.
• Organize and present Front Desk area.

Skills

Customer service

Communication

English proficiency

Multitasking

Attendance & punctuality

Tools

eClinicalWorks

EMR

Job description

TotalCare in Cedar Hill, TX is seeking a PRN AM ER Front Desk Receptionist to provide exceptional patient check-in, insurance verification, and fund collection in a fast-paced emergency room setting. You will manage appointments, documentation, and insurance data using eClinicalWorks, while maintaining a professional lobby and accurate cash handling.

Requirements include fluent English, strong communication skills, and the ability to multitask in a busy environment.