ER Front Desk Receptionist – Weatherford

TotalCare; Weatherford (TX); On-site; USD 19,000 - 30,000; Full time

Job summary

TotalCare in Weatherford, TX seeks a friendly Front Desk Receptionist to greet patients, manage check-ins, and verify insurance in a fast-paced clinic setting.

You will handle appointment scheduling, process paperwork, scan IDs and insurance cards, collect co-pays, and keep the lobby clean while delivering outstanding customer service.

Qualifications

• Must have strong English reading, writing and speaking skills.
• Computer literate and able to navigate basic software.
• Experience with EMR systems or eClinicalWorks preferred.
• Excellent communication and customer service abilities are required.
• Ability to thrive in a fast-paced environment and maintain regular attendance.

Responsibilities

• Answer phone calls and transfer to the appropriate department or person.
• Book patient appointments and process walk-ins; confirm next-day appointments.
• Process patient paperwork and ensure all fields are completed.
• Scan insurance cards and driver licenses into the system.
• Verify insurance coverage, benefits, and eligibility.
• Scan and enter patient information into the EMR (eClinicalWorks).
• Collect funds from patients and balance cash drawer daily.
• Maintain cleanliness and presentation of the lobby and front desk area.

Skills

Excellent communication

Customer service

Multitasking

Time management

Tools

eClinicalWorks

Job description

The Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced work environment.

The Front Desk Receptionist will be required to provide exceptional customer service for our patients; check-in patients, verify insurance and collect appropriate funds for visits, in an extremely fast-paced work environment.

Responsibilities:

• Answer phone calls, transfer to appropriate department/individual
• Book patient appointments and process walk-ins
• Confirm patient appointments for next clinic day
• Process patients' paperwork, ensuring all fields and data is obtained
• Copy/scan patient insurance card & driver's License into database
• Verify patients' current insurance, obtain benefits and eligibility
• Scan patient information into eClinicalWorks
• Interact with patients regarding collection of funds for both current and past due amounts
• Balance cash drawer daily
• Responsible for maintaining cleanliness and presentation of the Office Lobby
• Responsible for organization and presentation of Front Desk area

Requirements:

• Must be able to read, write and speak English
• Must be computer literate
• experience with EMR (Electronic Health Records) is preferred
• Must have excellent communication & customer service skills
• Ability to work in a fast-paced environment
• Regular attendance and timeliness are essential functions of this position and require regular and punctual employee presence
• Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch or other sources)
• Ability to work in an extremely fast-paced work environment and maintain patient volume and flow
• Ability to multi-task and to change course of action or tasks as needed
• Excellent customer service and verbal communication skills
• Ability to handle pressure from patients, office staff and providers